WHERE CAN I FIND STOCK OF YOUR CASES?

In select countries, you can find stock of our cases on our website and through our partnered dealers. If you are outside of the US or included territories, you can find our cases with your local dealer, globally throughout the world. It is difficult for us to know exactly what our dealers have in stock at any moment so don't hesitate to inquire. If you can't find the case you're looking for at your regular locations, don't hesitate to request that they order it from us!

HOW CAN I TAKE CARE OF MY CASE?

FOR THE INSIDE OF THE CASE:

In order to remove daily dust, you can vacuum the inside of your case using the lowest level of your vacuum cleaner and the brush attachment.

For stains, simply rub the fabric in a circle with a slightly damp cloth. BE CAREFUL of stain removers: let your case dry well for several hours and in the open position so as not to leave any residue on the fabric which could then damage your instrument.

FOR THE OUTSIDE OF THE CASE:

If you have a hard case (with ABS or polycarbonate shell), you can use a microfiber cloth and window cleaner to remove traces.

For scratches, it is possible to use a little bodywork varnish.

BE CAREFUL of heat sources: our cases are thermoformed, i.e. we use high temperatures to give them their shape.
Leaving them in a car in direct sunlight, near a heater or a light bulb is very likely to deform or even melt your case.

For the cases with leather upper shell, you can use baby cleansing milk on a shammy leather.

To reduce or remove traces on a covered case, a cloth slightly dampened with soapy water will suffice to clean it.

HOW CAN I MAINTAIN MY LATCHES?

Click the link or scan the QR code above to view a short video on maintaining your polycarbonate latches. The inside mechanism of our polycarbonate latch is a compression spring system. These latches are the best in quality and longevity, but need a little care to maintain easy use: When they seem to be a little difficult to open and close, a drop of oil or a silicone-based lubricant will help. Then open and close the latch a few times to work the lubricant through the mechanism and the latch will be easier to use.

DO YOU PROVIDE MAINTENANCE?

Should you need maintenance (repair of your case, replacement of some parts), please contact the dealer you purchased the case from, or your local dealer. They will be able to assess the condition and repairs to be done and get in touch with us to assist. Alternatively, for cases in need of replacement parts, you can purchase them here.

DO YOU CUSTOM-MAKE CASES?

Sorry! We do not make custom shaped cases to order. If you are a manufacturer interested in a custom "series" of cases, please email us at bam.cases@bamcases.com

CAN I PUT MY CASE IN THE CARGO HOLD OF A PLANE WITHOUT RISK?

All our cases are intended to give the best possible protection to the instrument for the everyday commute and use. Nevertheless, we do not recommend to put any of our cases (except for the Flight Cover) in the cargo hold of a plane due to the subject of rigorous handling environments. Our cases are designed for excellent protection, but are not intended for rough and unsupervised handling*. If you use your case for air travel, we recommend to protect it with thick layers of bubble-packaging for example, before gate-checking it.

* Our warranty does not apply for damages occurred in such circumstances. Should you meet such problems, we advise you to file a claim with the airline company right away.